We walk the talk
We understand that your success with our solutions goes hand in hand with the quality of our support and training. That's why at FireMate, we offer support from our team of fire industry experts, and provide training tailored to your business, staff and clients.Support enquiry
Mates for life
Once you partner with FireMate, you have a Mate for life: Your assigned Account Manager will look after you from the moment you sign up with FireMate and you receive lifelong complimentary technical support either by phone or email for both office and field staff.
We get it, Mate
FireMate’s training team members have a minimum of 15 years’ fire protection or relevant IT industry experience. This translates to us understanding your business, we’ll get you up and running quickly, and we know what you need to do to win and retain profitable accounts.
150 years experience in fire protection
Training delivered by fire industry experts
Our hands-on onboarding service will ensure you get the best value from your FireMate solutions.
Get off to the right start
With training delivered by fire industry experts, this training will prepare you and your team to maximise your use of FireMate. It also provides a better understanding of your business processes and enables us to personalise your ongoing support.
Make the most of FireMate
Our office staff training focuses on FireMate Desktop and the Customer Portal while techs receive comprehensive mobile device training. Management is offered guidance on how to use FireMate to its full potential including data analysis, business performance, and productivity.
Training that suits you
We provide training to you at a time and a place that’s convenient for you. Whether you prefer to be trained onsite or online or a combination of both, we cater for everyone.