Customising email templates

Whether you send out emails manually or as an automatically scheduled report – FireMate email templates are easily customised. This means you can save time, increase accuracy, and improve customer satisfaction.

What can you customise?

You can configure email parameters like the “From” address, the  “Reply to” address, the email subject and of course, the email body.

Keywords enable you to prepopulate information in the email subject line or body automatically. A commonly used keyword is @ContractName which makes emails easier to read and file, especially when your customers manage multiple contracts.

Click the button below to head over to our detailed Knowledge Base article for the full keyword catalogue, examples, and step-by-step instructions.

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FireMate Top Tips

FireMate Top Tips are two-minute idea nuggets, designed to help you grow your fire protection business and get things done faster.

The top tips come from our in-house fire protection experts, product teams – and you, our customers. So if you’ve got a tip to share, please email your idea to [email protected].