Solutions Adviser

(Should you choose to accept it … )

Is to:

• Wow the socks off FireMate customers and prospects 
• Help FireMate customers to maximise the benefits of using our solutions
• Work together with your FireMate colleagues 
• Bring your best every day 
• Exercise your skills, knowledge and talents 
• Become part of our Customer Experience team to bring a digital experience to life!

• Part of our primary point of contact team, managing customer queries
• Providing FireMate coaching via phone, email and video to clients as needed
• Collaborating with your global team to find the best possible resolution for your customers
• Improving, using and contributing to the company’s knowledgebase documentation
• Bringing creative solutions to help our customers in lotsa ways we haven’t even thought of yet (but you may have – that’s an interview hint if you’ve ever read one)
• Contributing to our teams’ knowledge by getting involved in product and process workshops focussed on solution finding!

• Experience in the fire industry (from Technician to Service Manager and everything in between!)
• Experience in FireMate or similar fire maintenance system
• A genuine desire to make someone’s day a little bit better by giving them the hand they need
• A flair for communicating (face-to-face, phone and online)
• The ability to patiently troubleshoot problems and work out solutions
• Experience in talking in gifs and memes (not sure what these are? Don’t worry, we’ll teach you 😉)

• A computer (you’d be surprised…)
• M365 
• CRMs (HubSpot experience would be very cool)
• A Gas Chromatograph Mass Spectrometer (just kidding )

• Resourceful
• Full of ideas (some good, some, well…)
• A team player
• Ready, willing and able to learn
• Organised
• A good listener
• Good at speling and a keen aye for dretail

• Coffee, snacks and friendly banter
• Having your birthday off when it falls on a normal workday fun day
• Red Converse shoes