Customer Success Officer

Applications close: 10 October 2021 (or sooner)
Location: UK/Nottingham NG7
Job Type: Full-time, Permanent
Start: Immediately

Your mission...

(Should you choose to accept it … )

Is to:

  • Wow the socks off FireMate customers and prospects 
  • Help FireMate customers to maximise the benefits of using our solutions
  • Work together with your FireMate colleagues 
  • Bring your best every day 
  • Exercise your skills, knowledge and talents 

In this role, you’ll be...

  • A primary point of contact for new customer queries
  • Providing phone, email and video support to customers as required (no make-up required)
  • Collaborating with other teams to resolve customer enquiries
  • Improving and using the company’s knowledgebase documentation
  • Updating your FireMates on important stuff that you’re up to (aka reporting)
  • Assisting the team help our customers in lotsa ways we haven’t even thought of yet (but you may have) 
  • Provide ‘Internal Support’ regarding questions with the product, workarounds, and processes

We’re looking for someone with...

  • Experience in providing support to customers for hardware and/or software solutions
  • Experience in the fire industry (preferably)
  • Previous experience supporting SaaS solutions (preferably)
  • A flair for communicating (face-to-face and online)
  • The ability to patiently troubleshoot problems and work out solutions
  • Experience in talking in gifs and memes

We figure you know how to use (or can learn quickly)...

  • A computer (you’d be surprised…)
  • M365 
  • CRMs (HubSpot experience would be very cool)
  • A Gas Chromatograph Mass Spectrometer (just kidding )

We reckon you're...

  • Resourceful
  • Full of ideas (some good, some, well…)
  • A team player
  • Ready, willing and able to learn
  • Organised
  • A good listener
  • Good at speling and a keen aye for dretail

You like...

  • Flexible work hours
  • Coffee, snacks and friendly banter
  • Having your birthday off when it falls on a normal workday fun day
  • Red Converse shoes

If this sounds like you? We’d love to hear from you. If you think you’re close, but not quite ready, we’d still love to hear from you. Please follow the link below and apply via Indeed.

Join the FireMate team

Customer Success Officer

Because “Superhero” was already taken.

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