Customer Success Officer

Applications close: 31 August 2021
Location: UK/Nottingham NG7
Job Type: Full-time, Permanent
Start: Immediately

Are you a Customer Success Officer looking for an interesting role in Nottingham? The expectation of this role is to provide a high level of output delivered in an agile environment with your core responsibilities as follows:

Roles/Responsibilities

  • Develop a deep understanding of the products and services provided by the company, and how our customers use them
  • Primary point of contact for new customer queries
  • Provide phone, email and video support to customers as required
  • Update, maintain and work with other departments to resolve new and existing customer queries
  • Improve and maintain the companies Knowledgebase documentation via written and video content. Identify missing documentation and changes required.
  • Provide customer query progress reports as requested
  • Keep accurate records and document/ log all daily activities through the proper company channels (CRM/ Xero etc)
  • Assist existing team members as needed with customer-related activities such as renewals, returns and onboarding
  • Provide ‘Internal Support’ regarding questions with the product, workarounds, and processes.
  • Assist in keeping appropriate staff informed of the progress and extent of any outages/incidences that impact the customer experience

Qualities

  • Previous experience in providing support to customers for hardware and software solutions
  • Knowledge in HubSpot or similar CRM is an advantage
  • Previous experience in SaaS is an advantage
  • Attention to detail
  • Organised
  • Strong communication skills
  • Ability to troubleshoot customer queries with patience
  • Kind, considerate and keen
  • Generally, just be awesome and help us being awesome

If you consider that you have the above skills and want a rewarding long term-role, please follow the link and apply via Indeed.

Direct applicants only, please. No hard feelings recruiters, we just like dealing directly with our candidates

Apply on Indeed here
Work with us: Sales Manager AU

Customer Success Officer

Because “Superhero” was already taken.

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