The keys to productivity and effectiveness


We've partnered with hundreds of businesses to implement FireMate software solutions in recent years. Many, if not most, companies are looking for productivity improvements - they want to get more done with the same or fewer resources. More inspections, more tests, and more defect rectifications, and all completed faster than before.

This increase in efficiency is a reasonable objective and is frequently achieved. However, because FireMate's software is an end-to-end solution, it also sheds light on broader business processes, identifying existing activities and processes that may not be required and the reverse, some things not getting done that should be done. This focus on completing important things is a simple definition of effectiveness. 

Respected management author and scholar Peter Drucker describes the difference between efficiency and effectiveness in this way.

"Efficiency is doing things right; effectiveness is doing the right things."

Peter Drucker


Get more of the right things done

So the logical question to ask is, "what are the right things I need to do?". One reasonable definition is that the right things are 'Outcomes from activities that drive business value and contribute to the achievement of company goals'. For fire protection maintenance service providers, this can mean ensuring the defects are quoted and that the rectification works are done promptly. It can mean focusing on collecting overdue invoices or simply ensuring compliance reports are forwarded to clients as soon as possible.


Do the right things, right.

Determining the right things is paramount. Working out how to do them the "right" (efficient) way is the next step. In the example above, making sure defects are quoted and that the rectification works are done promptly is the right thing to do. This is task could be done more efficiently by making sure that field techs have parts in their van, allocating enough time to get the job done the first time, and documenting the job immediately so invoices and compliance reports can be sent to the customer.

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