Solutions Advisor

(Should you choose to accept it … )

Is to:

• Wow the socks off FireMate customers

• Help FireMate customers to reach their business goals by maximising their use of FireMate solutions

• Work with your global team to seek the best possible solutions for your FireMate customers

• Commit to sharing your skills, knowledge and talents with your FireMate customers and team 

• Work with us on our mission for global domination…. the good kind

• The primary point of contact for customer queries
• Increasing customer knowledge of FireMate by delivering training, both online and in person
• Providing solutions to our customers over phone, email and video
• Collaborating with your global team to find the best possible resolution for your customers
• Improving, using and contributing to the company’s knowledgebase documentation
• Bringing creative solutions to help our customers in lotsa ways we haven’t even thought of yet (but you may have – that’s an interview hint if you’ve ever read one)
• Contributing to our teams’ knowledge by getting involved in product and process workshops focussed on solution finding!

• Some experience in training and deploying software in business
• A knack for learning software
• A business savvy view with investigative, and issue solving strengths
• A skill for managing multiple priorities while keeping a high attention to detail
• Strong communication skills that help to energetically drive a phone or video conversation
• A flair for building and supporting relationships that help to easily manage expectations, and find issues 
• A genuine desire to make someone’s day a little bit better by giving them the hand they need 
• Experience in talking in gifs and memes (not sure what these are? Don’t worry, we’ll teach you ) 

Bonuses

These experiences here will make your life here at FireMate a breeze, but if you’re up for the challenge, we’d love to hear from you.

• Experience using Nimbus or a similar fire maintenance system
• Any customer-facing role at a SaaS organisation
• Working in a software and/or hardware support environment
• Experience in the fire, security or similar industry (from Engineers to Managers and everything in between!)

• A computer (you’d be surprised…)
• M365 
• CRMs (HubSpot experience would be very cool)
• A Gas Chromatograph Mass Spectrometer (just kidding )

• Resourceful
• Incredible at problem solving and critical thinking 
• Full of ideas (some good, some, well…)
• A team player
• Ready, willing and able to learn
• Organised
• A good listener
• Good at speling and a keen aye for dretail

• Coffee, snacks and friendly banter
• Having your birthday off when it falls on a normal workday fun day
• Red Converse shoes
• Being part of a company that thrives on laughs, smiles and good times