Solutions Adviser

Applications close: End of month October (or sooner)
Location: UK/Nottingham NG7
Job Type: Full-time, Permanent
Start: Immediately

Your mission...

(Should you choose to accept it … )

Is to:

  • Wow the socks off FireMate customers and prospects 
  • Encourage FireMate prospects to join our family  
  • Drink coffee with many prospects 
  • Work together with your FireMate colleagues 
  • Bring your best every day 
  • Exercise your skills, knowledge and talents 
  • Become part of our Customer Experience team to bring a digital experience to life!

In this role, you’ll be...

  • The primary point of contact for customer queries
  • Providing solutions to our customers over phone, email and video
  • Collaborating with your global team to find the best possible resolution for your customers
  • Improving, using and contributing to the company’s knowledgebase documentation
  • Bringing creative solutions to help our customers in lotsa ways we haven’t even thought of yet (but you may have – that’s an interview hint if you’ve ever read one)
  • Contributing to our teams’ knowledge by getting involved in product and process workshops focussed on solution finding!

We’re looking for someone with...

  • Experience in the fire, security or a similar industry (from Engineers to Managers and everything in between!) 
  • A genuine desire to make someone’s day a little bit better by giving them the hand they need 
  • A flair for communicating (face-to-face, phone and online)
  • The ability to patiently troubleshoot problems and work out solutions
  • Experience in talking in gifs and memes (not sure what these are? Don’t worry, we’ll teach you 😉
  • BONUS: Experience using Nimbus or a similar fire maintenance system

We figure you know how to use (or can learn quickly)...

  • A computer (you’d be surprised…)
  • M365 
  • CRMs (HubSpot experience would be very cool)
  • A Gas Chromatograph Mass Spectrometer (just kidding )

We reckon you're...

  • Resourceful
  • Full of ideas (some good, some, well…)
  • A team player
  • Ready, willing and able to learn
  • Organised
  • A good listener
  • Good at speling and a keen aye for dretail

You like...

  • Coffee, snacks and friendly banter
  • Having your birthday off when it falls on a normal workday fun day
  • Red Converse shoes
  • Being part of a company that thrives on laughs, smiles and good times

If this sounds like you? We’d love to hear from you. If you think you’re close, but not quite ready, we’d still love to hear from you. Please follow the link below and apply via Indeed.

Direct applicants only, please. No hard feelings recruiters, we just like dealing directly with our candidates

Solutions Adviser

Because “Superhero” was already taken.

Related Posts

Leave a Reply