Permanent employee | Full time | Australia
Sales Support Specialist
Because "Miracle Worker" was already taken

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Your role will be to...
- Support the global sales team to maximise outcomes for FireMate and our clients
- Provide assistance to the Global Head of Business Development in all things sales
- Collaborate with your FireMate colleagues
- Exercise and enhance your skills, knowledge and talents
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Your responsibilities will include...
- Receiving leads via phone and HubSpot and arranging appointments for the sales team
- Conducting warm calling to potential prospects
- Arranging and participating in appointments and product demonstrations (and leading these in the future!)
- Following up with prospects, issuing proposals and quotations
- Liaising with customers and prospects through their lifetime with FireMate
- Representing FireMate at trade shows and industry functions to develop sales opportunities and acting as a positive FireMate ambassador
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We’re looking for someone...
- Who brings their best every day
- Who wants to improve their work performance and be coached
- With a successful track record in Fire or Service and Maintenance industries or software experience would be great, but not mandatory
- With 1-2 years success in a sales support role
- Who has proven experience with building rapport and providing exceptional customer service
- Who approaches their work the ‘FireMate Way’ (honest, fair, amicable), and always takes responsibility
- With a flair for communicating (written, face-to-face and online)
- With the drive to grow and develop – you’re ambitious, results-oriented, resilient, tenacious, positive, and determined
- With a sense of humour and experience in communicating through gifs and memes! 😊
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We trust you can use...
- A computer (you’d be surprised…)
- Microsoft 365
- CRMs (HubSpot experience would be very cool)
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We're guessing you're...
- Resourceful
- Willing to share your ideas
- A team player
- Ready, willing and able to learn
- Organised, with strong attention to detail
- A good listener
You will become an active member of the FireMate family, providing a personal contribution that ensures we are the best at what we do! In return for hard work, FireMate offers a generous package, a rewarding career path, and mentoring from senior management.
If this sounds like you, please click the apply button.
Work with us
Here's what our team have to say about working at FireMate

The innovation and the technology get me bouncing out of bed every day to tackle the next challenge. I truly believe that our ever-evolving products and services are the best in the market and offer enormous value to the fire protection industry.
Brendan - Development

FireMate has developed a fantastic product in the fire protection space, with long-standing customer and industry relationships. This success has been achieved by the shared efforts of many, which all contribute to an amazing work culture.
Dave - Product Management

The team spirit, the fun and this warm and welcoming culture at FireMate are second to none. We support each other, share ideas, help each other grow and also laugh a lot while working towards our common goal - to deliver the best fire protection software solutions there are.
Doro - Marketing
Join the team
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