Permanent employee  |  Full time  |  Nottingham/UK

Help Desk Consultant

Because "Star Player" was already taken


Applications close
30 March or earlier

Start Date


Do you have experience in the Fire Safety industry or in a Help Desk Software Support role? Would you like to utilise that experience by joining the FireMate team and helping clients maximise our solution's benefits? Do you want to take your career into a company offering fast career development and progression? Do you like wearing red Converse shoes?

Did you answer 'yes'? Please read on. 

FireMate is a pioneer in the fire protection industry, and we're looking for a Help Desk Consultant to join our growing team. 

Your mission...(should you choose to accept it…) is to: 

Support and develop long-term relationships with clients by providing level 1 support to them in the use of FireMate’s solutions. 

You will become an active member of the FireMate family, providing a personal contribution that ensures we are the best at what we do! In return for hard work, FireMate offers a generous package, a rewarding career path, and mentoring from senior management. 

If this sounds like you, please click the apply button. 

About FireMate:

FireMate is the global leader in fire protection maintenance software and remote fire alarm management, headquartered in Australia. Our growing sales, support and development teams in the UK are based in our office in Nottingham. FireMate is part of the Halma group of life-saving technology companies. Halma is headquartered in London and employs over 7,000 people in more than 20 countries. 

Our pioneering solutions are designed with first-hand fire industry experience specifically for fire protection maintenance providers to transform how they manage their business. 

Our mission is to help our clients optimise and modernise their processes and run their companies as efficiently as possible. Our team of fire industry experts is dedicated to offering the best support and to providing training and business advice tailored to our client's requirements. 

Our software and services enable our clients to schedule maintenance and testing of fire protection assets in accordance with industry standards. The system provides complete traceability of test and service operations, providing fire maintenance providers and building owners and managers with peace of mind that regulatory obligations have been fulfilled. 

Work with us

Here's what our team have to say about working at FireMate

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The innovation and the technology get me bouncing out of bed every day to tackle the next challenge. I truly believe that our ever-evolving products and services are the best in the market and offer enormous value to the fire protection industry.
Brendan - Development
FireMate has developed a fantastic product in the fire protection space, with long-standing customer and industry relationships. This success has been achieved by the shared efforts of many, which all contribute to an amazing work culture.
Dave - Product Management
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The team spirit, the fun and this warm and welcoming culture at FireMate are second to none. We support each other, share ideas, help each other grow and also laugh a lot while working towards our common goal - to deliver the best fire protection software solutions there are.
Doro - Marketing

Join the team

Apply now