Do you have experience using FireMate's software solution? Would you like to utilise that experience by joining the FireMate team and helping other clients maximise our solution's benefits? Do you want to take your career into a company offering fast career development and progression? Do you like wearing red Converse shoes?

Did you answer 'yes'? Please read on.

• Your role will be to...

  Help FireMate customers to maximise the benefits of using our solution by delivering world-class client services to grow and support long-term relationships.

• Your responsibilities will include...

  • Wowing the socks off FireMate customers and prospects
  • Guiding customers smoothly through their FireMate journey
  • Acting as the critical liaison between customers and internal FireMate teams
  • Encouraging renewals, upsells, and cross-sells on your allocated accounts
  • Be the voice of the customer internally, ensuring market intelligence is passed through appropriate channels to the right teams
  • Utilise solid client success principles in managing your clients, such as account planning, process improvement and driving software adoption 

• We’re looking for someone with...

  • Technical skills and preferably familiarity with our software solutions and familiarity with the Australian fire industry (preferred)
  • An eagerness and passion for understanding clients and their business goals
  • Previous experience in account management, client success/services or sales environment
  • Excellent verbal and written communication
  • A sense of humour!
  • Passion, commitment, and drive
  • A willingness to embrace the FireMate culture
  • An attitude of 'whatever it takes' to get the job done and ensure client satisfaction 

• We trust you can use...

  • A computer (you'd be surprised…)
  • MS365 (Excel wizards are favourable)
  • FireMate's suite of software products – Customer Portal, Mobile App and Desktop System
  • CRMs (HubSpot experience would be very cool, but not essential)
  • A Gas Chromatograph Mass Spectrometer (just kidding) 

• We're guessing you're...

  • Resourceful 
  • Full of ideas (some good, some, well…) 
  • A team player 
  • Ready, willing and able to learn 
  • Organised 
  • A good listener 
  • Good at speling and a keen aye for dretail 
  • Born with a customer-first mindset 
  • Excellent at managing the expectations of clients and your colleagues 
  • Empathetic, persuasive and an active listener 
  • Keen on mentoring those around you to ensure we are operating at world-class standards 
  • Able to manage time and projects in your sleep